SHIPPING & DELIVERY
White Stone offers quick and easy delivery of your order through BARTOLINI.
Shipping method and times
We work with BARTOLINI, which generally takes three or five working days from the order date. We will inform you by e-mail as soon as the goods are shipped.
Delivery is free within Italy.
The cost of shipping outside Italy is charged to the customer.
Billing address & delivery address
When ordering, you can indicate a different delivery and billing address. Indicating a different delivery address is not possible only when paying on receipt.
RIGHT OF WITHDRAWAL
As also specified in the relevant section “Right of Withdrawal”, the Customer has the right to withdraw from the contract with the Selling Agent without any penalty and without specifying the reason, within fourteen (14) days from the date of receipt of the Products purchased. It is not possible to exchange a garment for another. Within this period, the Customer must send the Selling Agent notice of cancellation, addressing it to:
Via Vittorio Bachelet, 48/50
30037 – Gardigiano di Scorzè (Ve)
The Customer must return the Product to the Agent within 14 days of exercising the right of withdrawal. The Customer can return the product(s) free of charge by delivering it to a courier collection point. The customer must use the pre-printed shipping label and apply it to the packaging containing the product.
If the Customer chooses his/her own forwarding agent to return of the Product, he/she will be responsible for any loss or damage to said Product. If the shipper proposed by the Selling Agent is used, the Customer will be released from any responsibility upon delivery of the Product to said shipper.
The following conditions must be met to exercise the right of withdrawal:
- The Product must not have been used, worn, washed, altered or damaged
- The identification tag must still be attached to the Product. The tag must be intact and undamaged, including the disposable seal which is an integral part of the Product itself.
- The Product must be returned in the original packaging in which it was delivered. The packaging should be intact (except the opening).
- The Product must be delivered to the forwarding agent within fourteen (14) days from the date of receipt of the communication in which the Customer exercises the right of withdrawal.
Once the Product is received, the Selling Agent will carry out the necessary checks. In the event that these are concluded positively, the Selling Agent will send e-mail confirmation of acceptance of the returned Products. Refunds will take place in the shortest possible time and, in any case, within 14 days from the date of receipt of the communication with which the Customer exercises cancellation, without prejudice to the right to withhold the refund until the shipment of the returned Product. Refunds will be carried out by crediting the card or the account from which the payment was received.
If the terms and conditions for exercising the right of withdrawal have not been respected, the Customer will not be entitled to a refund for the amount paid to the Selling Agent, but only to return the Product in the state in which it was delivered to the Selling Agent at the Customer’s expense. Otherwise, where the Customer communicates that he/she does not wish to return the Product, the Selling Agent may retain the Product, in addition to the amount paid.